Frequently asked questions

We're based in Henderson, Auckland, but we support businesses across New Zealand, both remotely and on-site where needed.

We've been supporting New Zealand businesses for over 25 years, with some client relationships lasting more than 20 years.

We work with what you have. We'll assess your existing infrastructure and either manage it as-is or recommend improvements over time, with no disruptive overhaul required.

You can call us on (09) 921-6866, email support@altitudeit.co.nz, or use our Remote Support Portal. We aim to respond quickly to minimise business disruption.

Both. We offer managed IT services on an ongoing basis as well as ad-hoc IT support and consulting for businesses that need help when something comes up.

Proactive monitoring, backups, device and server management, security patching, and day-to-day support, so issues are caught before they cause downtime.

Yes. We handle migrations, setup, licensing, and ongoing support for Microsoft 365 and other cloud solutions, tailored to how your team works.

We supply, set up, and support the full range of business hardware and software, so you don't need to juggle multiple vendors.

Yes. We supply and manage modern VoIP phone systems that run over your internet connection, typically more flexible and cost-effective than traditional phone lines.

Primarily small and medium-sized businesses across New Zealand, though we also support home offices and larger organisations.

Pricing depends on the size of your business and the services you need. Get in touch for a no-obligation conversation and we'll put together something that fits your budget.